UX Design Lead

About Terakeet

Terakeet is the preferred owned asset optimization (OAO) partner for Fortune 500 brands seeking online business growth. Our mission and purpose are to bring brands and their audiences together to create meaningful connections. As an organization that knows our people are our greatest asset, we believe in creating a culture based on engagement, growth and fulfillment. That’s why our values of Teamwork, Grit, Excellence, Impact, and Partnership guide our hiring and employment philosophy.

Why Terakeet? 

We believe you should work to live and not live to work. Our flexible hours and remote work opportunities allow our employees to create a work schedule that fits into their life. We also offer other competitive work-life benefits, including 100% fully paid medical premiums, 12 weeks of fully paid parental, family, or medical leave, unlimited PTO, Employee Assistance Programs, and matched retirement planning. Terakeet’s culture supports employees as people first, while also producing the best results for our customers and promoting community advancement.

Essential Functions

The mission/vision of this role is to be the Lead UX person on assigned account(s). This role works closely with SEO Directors on strategy, leading UX capabilities on their respective account(s) and QAing the work produced by the UX members for overall quality, adherence to best practices and strategic alignment with the Objective Key Results (OKR's) for the project. Other responsibilities include being listed on account leadership charters, contribution in regular customer meetings, contribution to scoping new projects, and delivering results in quarterly business reviews with clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

Responsible for:

UX

• Works closely with client and internal team to develop and lead the UX/Conversion Rate Optimization (CRO) strategy incorporating marketing, content, and design thinking principles.
• Understands and documents client needs/business goals to develop and optimize their websites to drive user engagement.
• Ability to think creatively and find solutions that show the value of UX in meeting OKR's.
• Creates roadmaps that include UX, CRO, or User Research initiatives where applicable.
• Gathers necessary requirements to create an accurate scope and project plan for multiple tracks of work.
• Willingness to negotiate deadlines or projects to ensure a focus on the right initiatives while balancing team bandwidth.
• Review artifacts from UX team members and support in creation of items like user stories, page audits, low-to-mid fidelity wireframes, and user research plans when needed.
• Analyze competitors via usability heuristics or onsite user behavior via website analytics and heatmapping data to identify areas for improvement and new initiatives.
• Conduct design thinking workshops with customer teams.Ability to communicate rationale or context for UX deliverables for those at all levels of UX understanding.

General

• Consistency in approach across functional leadership.
• Client work - client communication, high level execution (IC), Client POC.
• Set standards for customer work, assist in QA to ensure OKR achievement.
• Pinnacle lead with discipline expertise that contributes to the broader account strategy.
• Escalation POC for the discipline on the account.
• R&D for client/customization of strategies.
• Contribute to and co-present regular customer reporting.
• Actively ensure cross-disciplinary collaboration on tasks as necessary.

Key Competencies

• Craft Development: Is inquisitive; stays up-to-date on industry trends and developments and shares new learnings with other SMEs and Managers in the discipline.
• Coaching and Mentoring: Creates an open and supportive climate for discussion, demonstrates excellent listening and follow-up skills, and regularly provides constructive feedback and advice.
• Adaptability: Able to pivot in light of shifting priorities or customer limitations.
• Customer Service: Maintains superior customer relationships. Removes barriers (and does not build obstacles) to outstanding service.
• Education with Diplomacy: being an advocate for doing the right thing while meeting colleagues and customers where they’re at.
  

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Preferred Education, Experience, and Skills

• 4+ years of UX experience.
• Must have 1-2 years leading UX strategy
• Must have experience with A/B testing.
• Must have Conversion Rate Optimization (CRO) experience.
• Knowledge of WCAG/accessibility a plus.
• Must have external client facing experience and presenting/backing up recommendations.
• Ability to quickly translate and communicate complex problems or concepts visually.
• Strong proficiency in developing wireframes, site maps, and technical specifications.
• Familiarity or experience with research operations or running moderated user research projects.
• Experience with commonly used design tools like Figma, Sketch, or InVision.
• Excellent time management skills, with the ability to prioritize, multi-task and work under shifting deadlines.
• Proven team leadership qualities, including the ability to offer positive reinforcement, hold others accountable and provide constructive criticism when appropriate.
• Develops proactive positive relationships with peers within different parts of the organization.
• Actively supports information-sharing across business levels, functions and organizational boundaries.

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.