Open Positions

UX Manager

Summary

Terakeet is the preferred enterprise partner for Fortune 500 brands seeking online business growth. We’re also an employee-first organization — meaning we believe our most valuable asset is our people. That’s why we’re committed to hiring top talent and providing continuous career growth, stability, and fulfillment to our employees. Our 20+ years of success is a direct result of our team’s commitment to integrity, entrepreneurship, and collaboration.

Why Terakeet?

We believe you should work to live and not live to work. Our flexible hours and remote work opportunities allow our employees to create a work schedule that fits into their life. We also offer other competitive work-life benefits, including 100% fully paid medical premiums, 12 weeks of fully paid parental, family, or medical leave, generous PTO, Employee Assistance Programs, and matched retirement planning. Terakeet’s culture supports employees as people first, while also producing the best results for our customers and promoting community advancement.

Essential Functions

The mission/vision of this role is to be the people manager/craft skills developer for the sake of consistent delivery in alignment with Terakeet Product and industry best practices. This role is responsible for overseeing onboarding and conducting regular 1:1 check-ins, performance conversations and career conversations with their reports. Managers QA the work produced by their reports for overall quality, adherence to best practices and strategic alignment with the Objective Key Results for the project. Managers have a part in developing deliverable and process documentation, onboarding materials, participation in department initiatives and other “working on the business” activities. Lastly they have some time built in to be directly allocated as an Individual Contributor on projects.
 
The UX Manager reports to the Director of UX, Design + Web.

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

Key Experience

  • Assist in creation of Program Objectives for new accounts.
  • Build and execute UX strategy that aids in the achievement of OKR's.
  • Analyze customer website user tracking data to inform identifying opportunities for improvement.
  • UX Assessments of customer websites in collaboration with Tech dept, and reporting on progress against recommendations in those assessments.
  • Work collaboratively with customer teams to assess competitors, propose functionality and set overall strategy.
  • Wireframing recommended updates to customer web pages. 
  • Assist in cross-functional page-level audits.
  • Conduct design thinking workshops with customer teams.
  • Build and maintain positive and collaborative relationships across Terakeet disciplines and with customer-side teams.
  • Experience with Conversion Rate Optimization (CRO) ideation, proposal of experiments, evaluation and iteration based on results.
  • Prioritize UX recommendations and experiments by impact and level of effort.

Key Responsibilities

General:

  • Recruitment (interviews), if applicable. 
  • Weekly 1:1s (Direct reports - IC’s) for constructive feedback and resolving conflicts.
  • Monthly Performance / Career Conversations, 9-box and 4-box grid assessments.
  • Development of high performing teams/culture.
  • Process implementation, cascading communication & improvement from Opex.
  • Assist HR / training managers with creation of onboarding materials.
  • QA of work produced by direct reports.
  • Active coaching through client work related to craft development and ongoing performance development.
  • Time card management, utilization management, PTO approval.
  • Contributions to CSB, new templates and processes that add value to Growth and Risk offerings.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Key Competencies

  • Craft Development: Is inquisitive; stays up-to-date on industry trends and developments and shares new learnings with other SMEs and Managers in the discipline.
  • Coaching and Mentoring: Supports/implements developmental opportunities for ICs.  Develops promotable people to create a strong "bench." Coaches/challenges people to maximize performance. 
  • Recruitment: Recruits the best people; attracts, develops and retains high performing individuals.
  • Implementing Vision: Sets realistic goals and drives toward those objectives. Creates and communicates vision. Is passionate around operationalizing success.
  • Education with Diplomacy: being an advocate for doing the right thing while meeting colleagues and customers where they’re at

Additional Requirements/Must Haves

  • Must have 5-7 years of UX/CRO experience at an SEO or design agency, with at least 3 years of people management.
  • Experience with Adobe Analytics + Adobe Target preferred.
  • Proven team leadership qualities, including the ability to offer positive reinforcement, hold others accountable and provide constructive criticism when appropriate.
  • Develops proactive positive relationships with peers within different parts of the organization. Actively supports information-sharing across business levels, functions and organizational boundaries.

 

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  

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As set forth in this company’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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