Openings

Senior Account Manager (Digital Marketing)

Account Management  |  Remote or Syracuse

Summary

The Sr. Account Manager serves as the main point of contact for the customer and serves as the key thought leader in aligning the internal strategy with a customer’s business goals and objectives and directs internal customer teams to execute campaigns for our customers. The Sr. Account Manager reports directly to the Executive Director of Account Management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Partners with our customers to develop a comprehensive understanding of their business needs and challenges. Works with internal teams to ensure that customers derive maximum value from their investment.
• Serves as the key thought leader in aligning the internal strategy with a customer’s business goals and objectives.
• Collaborates with internal teams (e.g. Tech SEO, Creative, Outreach) to deliver compelling and measurable campaigns for our customers.
• Serves as the main point of contact for the customer; developing a cadence of weekly, monthly and quarterly meetings as necessary.
• Monitors and understands the customer’s competitive landscape and keeps abreast of marketing/advertising and brand-specific trends, across all channels.
• Presents opportunities for growth in the customer relationship to internal and external stakeholders, allowing the Sales Executive, Sales Engineer, and Director of Project Management to develop a clear and competitive renewal/upsell strategy.
• Travels a minimum of 25% for quarterly business reviews, onboarding kickoff meetings, and additional request as needed.
  
  

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Preferred Education, Experience, and Skills

• Six or more years of professional work experience in a related role.
• 2+ years spent successfully managing complex customer relationships and situations
• Bachelor's Degree in Marketing, Advertising, Communications, PR or business.
• Experience developing customer specific strategies and KPI’s that are in line with business goals and objectives.
• Hands on experience managing multiple customer accounts and handling day-to-day customer interaction.
• Thorough understanding of digital and traditional marketing principles.
• Track record of critical thinking and application of problem-solving skills; ability to understand, articulate, structure and solve customer needs.
• Comfortable presenting in group settings and directly to any/all levels of an organization.
• Strong verbal, written, and digital communication skills.

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.