Openings

Digital Content Manager

Content  |  Syracuse

About Terakeet

Summary

The Digital Content Manager is responsible for teaching, coaching, and monitoring daily performance of a team of Digital Content Specialists, ensuring consistent achievement against customer goals. The Digital Content Manager reports directly to the Director of Creative.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Coaches, mentors, and teaches a team, ensuring consistent performance against customer goals. Work with Content Training Manager to ensure team meets all applicable proficiency and certification goals.
• Provides strategic guidance to team’s assigned accounts, and interfaces directly with customers as a subject-matter expert in meetings, presentations, on-site visits, etc. (Occasional travel required.)
• Ensure team’s adherence to Terakeet delivery methodology, processes and best practices.
• QA team’s work to ensure high-quality, error-free content deliverables that contribute to customer goals. 
• Regularly holds team meetings to encourage innovation, provide learning opportunities, and create an environment that drives motivation and fosters ongoing customer success. 
• Collaborates and works closely with account teams to ensure key objectives are met
• Assist in the hiring process (evaluating applicants, conducting interviews, etc)

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

Preferred Education, Experience, and Skills

• Three or more years of professional work experience in a related role. Experience managing teams of writers and content strategy required.
• Enterprise-level consulting experience strongly preferred.
• Profound knowledge of Terakeet’s product offering and the role of content in driving desired customer outcomes in organic search. Thorough understanding of Google’s algorithm and how it evaluates content.
• Excellent grammar, writing, copy-editing and communication skills, including the ability to adapt writing style to appeal to different audiences and adhere to established brand voices.
• Basic HTML coding ability and understanding of WordPress and other content management system (CMS) platforms.
• Familiarity with SEO and analytics reporting tools, to aid in content strategy and creation.
• Demonstrated leadership qualities, such as the ability to mentor and develop junior team members

• Track record of critical thinking and application of problem-solving skills; excellent business acumen and corresponding ability to understand, articulate, structure and solve customer needs.
• Outstanding written and verbal communication skills.
• Comfortable presenting in group settings and directly to any/all levels of an organization, including customers.
• Bachelor's Degree in Marketing, Advertising, Communications, Public Relations, Journalism or a related field.

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.