Open Positions

Digital Content Manager

Content  |  Remote or Syracuse

Summary

Terakeet is the preferred enterprise partner for Fortune 500 brands seeking online business growth. We’re also an employee-first organization — meaning we believe our most valuable asset is our people. That’s why we’re committed to hiring top talent and providing continuous career growth, stability, and fulfillment to our employees. Our 20+ years of success is a direct result of our team’s commitment to integrity, entrepreneurship, and collaboration.

Why Terakeet?

We believe you should work to live and not live to work. Our flexible hours and remote work opportunities allow our employees to create a work schedule that fits into their life. We also offer other competitive work-life benefits, including 100% fully paid medical premiums, 12 weeks of fully paid parental, family, or medical leave, generous PTO, Employee Assistance Programs, and matched retirement planning. Terakeet’s culture supports employees as people first, while also producing the best results for our customers and promoting community advancement.

Overview: 

Provides technical and craft expertise to cross-functional collaborators and individual contributors, with the intention of driving consistency in delivery across teams in alignment with TK Product and industry best practices. Actively develops and nurtures talent from individual contributors.

Responsible for: 

  • Develops the team by regularly meeting with direct reports (weekly 1:1s, career and performance reviews, helping to resolve conflicts, addressing concerns, identifying opportunities for growth, etc.)
  • Ensures development aligns with TK values and fosters behaviors that have a positive impact on the TK culture
  • Works with talent recruitment to interview potential candidates for content roles
  • Drives performance through routine assessment and analysis on time-to-completion for content deliverables
  • Oversees time card completion, PTO approval, utilization management
  • Regular reviews current processes to determine where improvements could be made to better support the team on the ground
  • Develops new processes, templates, and documentation to support the craft 
  • Delivers cascading communication to ensure teams have accurate and clear information with regard to department/company news, initiatives, etc. 
  • Provides active coaching through client work related to craft development and ongoing performance development
    • Coaching opportunities may be identified by the Client SME, who may determine areas for improvement or increased training based on QA 
    • The  Manager will be responsible for developing a plan to improve performance and working closely with the Strategist to ensure the quality of work is meeting standards 
  • Stays current on content marketing best practices and techniques, as well as all trends in order to coach their team on effective and engaging web content

Key Competencies 

  • Bias for Action: Creates an environment conducive to quick resolution of any conflict.  Supports quick implementation of course of action. Thinks for the long-term (not transactional)
  • Implementing Vision: Sets realistic goals and drives toward those objectives. Creates and communicates vision. Is passionate about operationalizing success. Awareness of industry and competitor business and trends
  • Attain Greatness Through People: Recruits the best people; attracts, develops, and retains high-performing individuals. Supports/implements developmental opportunities for specialists. Develops promotable people. Creates a strong "bench." Coaches/challenges people to maximize performance
  • Corporate Citizenship: Develops proactive positive relationships with peers within different parts of the organization. Actively supports information-sharing across business levels, functions, and organizational boundaries. Continually looking for cross-selling opportunities
  • Business Results: Maximizes value to customers while investing for future growth Promotes quality (zero-defect) environment. Makes appropriate investment/resource trade-off and drives focus on the 20% of activity that will drive 80% of the results
  • Individual Development: Is inquisitive; stays up-to-date on industry and management trends and developments. Responsible for project and self-development through engagement in performance and career conversations. Facilitates professional development discussions with the Associate Director. Coordinates professional development of Team Members

Additional Requirements/Must Haves

  • Comfortable working with a variety of different personalities
  • Ability to tailor management approach based on individual needs
  • Certification for all levels of the Content Strategy Playbook 

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  

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